FAQ

BookandHunt.com Basics

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Tips for safety

Before reaching out to an outfitter on BookandHunt.com, familiarize yourself with common risks to ensure a smooth and secure experience.

Be particularly cautious in these scenarios:

The price for the hunting trip or trophy hunt seems unrealistically low.
You’re asked to make a deposit or full payment upfront, through a method other than a bank transfer or reputable payment provider.
The outfitter avoids providing clear details about the hunting area, licenses, or local regulations.
They refuse to meet in person, set up a call, or show proper documentation for the hunt, especially if you’re in the same area.
You’re asked for sensitive information like a copy of your hunting license, passport, or bank card (only an IBAN is required for payment).

If something doesn’t feel right—whether the outfitter is being evasive or you’re getting unusual requests—report the listing or contact our Customer Support.

Digital Services Act (DSA)

Overview of the Digital Services Act (DSA)

The Digital Services Act regulates online intermediaries and platforms such as trading platforms, social networks, content-sharing platforms, app stores, and travel and accommodation platforms. Its main goal is to prevent illegal and harmful activities online and the spread of misinformation. The Act’s implementation ensures user safety and the protection of fundamental rights, fostering a fair and open environment on online platforms.

What are the main objectives of the Digital Services Act?

The Digital Services Act establishes clear and proportionate rules for the protection of consumers and their fundamental rights online. It encourages innovation, growth, and competitiveness, facilitating the expansion of smaller platforms, SMEs, and start-up companies. A new balance is established among the roles of users, platforms, and public authorities. These changes are based on European values, prioritizing citizens.

For Citizens

Better protection of fundamental rights
More control and choices
Improved protection of children online
Reduced exposure to illegal content

For Digital Service Providers

Legal certainty
A unified set of rules across the EU
Easier establishment and expansion of businesses in Europe

For Business Users of Digital Services

Access to EU-wide markets through platforms
Better conditions to compete with providers of illegal content

For Society as a Whole

Greater democratic control and oversight of systemic platforms
Mitigation of systemic risks such as manipulation or misinformation

Data Collection in accordance with the Digital Services Act

Who is subject to the data collection obligation?

BookandHunt.com is required to collect data from outfitters, as stipulated in Article 3 of Regulation (EU) 2022/2065 (Digital Services Act). An outfitter is defined as any legal person, regardless of whether they are in private or public ownership, who operates, among other things, through another person acting on their behalf or for their account, for purposes related to their commercial, business, craft, or professional activities.

In the context of the Digital Services Act’s application to BookandHunt.com, outfitters include:

Stores and business sellers using the PayProtect service

For the purpose of transparency, security, and compliance with the Digital Services Act (DSA), we take all necessary measures to ensure that outfitters are legitimate and that the products and services they offer meet legal standards.

Data We Collect

By collecting this information, we ensure that outfitters utilizing our platform for remote contracts with consumers operate transparently and responsibly, protecting both them and consumers from potential illegal activities and fraud. This is a key part of our effort to create a safe and reliable online environment for all users.

In accordance with Article 30 of Regulation (EU) 2022/2065 (Digital Services Act), BookandHunt.com is required to collect the following information, if applicable to the user:

Name, address, phone number, and email
A copy of an identification document or any other identification defined in Article 3 of Regulation (EU) No. 910/2014 of the European Parliament and Council
Merchant payment account details
If the merchant is registered in a trade or similar public register, information about that register (the name of the public register in which the merchant is registered and the merchant’s registration number in that register or an equivalent means of identification in that register)
Self-certification by the merchant committing to offer only products/services that comply with EU law

Deadline for Data Submission from Existing Outfitters

Existing outfitters are required to submit the specified data, upon BookandHunt.com’s request, no later than February 17, 2025, using the designated form. Otherwise, BookandHunt.com reserves the right to suspend these users’ ability to enter into remote contracts with consumers.

Availability of Information

Certain provided information as stipulated by the Regulation (name, address, phone number, email address, name of the public register, and registration number in that register, as well as information on self-certification) will be made available to users of our platform in a clear and understandable manner.

Reporting Illegal Content
Visitors and users can report content they believe to be illegal using the tools available on the BookandHunt.com website.

The report should include:

A substantiated explanation,
Additional information, if necessary, to identify the illegal content,
The name and email address of the reporter (optional), and
A statement confirming that the report is submitted in good faith and that the information and claims contained are accurate and complete.

If the reporter provides their name and email address, they will receive a confirmation of receipt via email. If the reporter does not provide their contact information when submitting the report, they should note the report reference number for any questions or complaints regarding the resolution of the report.

BookandHunt.com will inform the reporter of the decision regarding the information to which the report pertains, providing details about legal remedies related to that decision and indicating whether automated means were used for processing and/or decision-making (if such means were used).

In the notification, BookandHunt.com will provide a clear and specific explanation of any of the following restrictions imposed due to the information received from users representing illegal content or being incompatible with the terms of service:

Any visibility restrictions on specific information received from users, including content removal, access denial to the content, or content degradation;
Suspension, cancellation, or other limitations on monetary payments;
Suspension or cancellation of the service entirely or partially;
Suspension or closure of the user’s account.

If BookandHunt.com deems the report unfounded, it will only inform the person who submitted the report.

If BookandHunt.com becomes aware of any information that raises suspicion of a committed or likely committed criminal offense, or that a criminal offense is ongoing that involves a threat to the life or safety of a person or persons, it will immediately notify the relevant prosecutorial authorities and provide all available relevant information, which may include the name and email address of the reporter and any user data related to the said suspicion.

The name and email address of the reporter are used only for legally prescribed purposes and are retained for 6 months from the date of the report unless a complaint has been filed regarding BookandHunt.com’s decision related to the report.

Complaints
BookandHunt.com has provided access to a complaint resolution system via email, allowing reporters or users to electronically and free of charge submit complaints against decisions made by Njuškalo upon receiving a report or decisions made due to information received from recipients representing illegal content or being incompatible with its terms of service.

Complaints can be submitted once within a period of 6 months from the day the reporter was informed about the previous decision.

BookandHunt.com processes complaints submitted through the designated complaint resolution email in a timely, non-discriminatory, diligent, and non-arbitrary manner. If the complaint contains sufficient reasons for Njuškalo to conclude that its decision not to act based on the notice is unfounded or that the information to which the complaint pertains is not illegal and is not incompatible with its terms of service or contains information suggesting that the user’s actions do not justify the measure taken, it will promptly change its decision.

Additionally, BookandHunt.com will immediately inform complainants of its reasoned decision and the possibility of out-of-court dispute resolution and other available legal remedies. HAKOM is the authority responsible for certifying bodies for out-of-court dispute resolution. HAKOM and certified bodies may be provided with the name and email address of users for dispute resolution purposes.

The name and email address of the reporter are used only for legally prescribed purposes, as previously mentioned, and are stored for 6 months from the date of the report unless a complaint has been filed regarding Njuškalo’s decision related to the report, in which case they are retained longer.

Transparency
BookandHunt.com has a legal obligation to provide reports on all content moderation in the relevant period at least once a year. The report will not include or disclose the name and email address of the person who made the report or the person whose content was moderated.

Important Note
The competent body for resolving out-of-court disputes:

In accordance with Article 21 of Regulation (EU) 2022/2065 (Digital Services Act), service recipients, including individuals who have submitted notices, have the right to choose a body for out-of-court dispute resolution to address a dispute regarding a decision made based on the internal complaint resolution system. Since this body has not yet been designated by the competent member state, we are currently unable to provide information about the competent body for out-of-court dispute resolution.

Contact Information as per Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act)
Article 11 of the Digital Services Act: Contact point for bodies of Member States, the Commission, and the European Board for Digital Services

The following email address is designated as the single contact point for the bodies of Member States, the Commission, and the European Board for Digital Services regarding matters related to the Digital Services Act: [email protected].

Communication with the aforementioned single contact point is possible in Croatian and English.

When contacting us, please specify the name of the body on whose behalf you are reaching out, as well as the contact email address in case we need to ask you a question, unless this information is already included in your email signature.

Article 12 of the Digital Services Act: Contact point for service recipients

The following email address is designated as the single contact point for all inquiries from service recipients: [email protected].

Data on the Average Number of Service Recipients

The average number of active service recipients on bookandhunt.com on a monthly basis in the European Union, calculated as an average over the last 6 months, is: 4,049,320.

This data is verified and updated every 6 months.

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Reporting Terrorist Content

In accordance with Article 15 of Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, the contact point for receiving removal orders electronically is [email protected].

Communication with this contact point is available in Croatian and English.

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What is BookandHunt.com?

Imagine waking up to the sound of rustling leaves and the thrill of a perfect hunt waiting for you. BookandHunt.com was created to connect hunters with unique hunting experiences worldwide. It’s your go-to place for finding hunts tailored to your style and needs, all while ensuring trust and transparency through verified outfitters.

How is BookandHunt.com different?

At BookandHunt.com, we’re dedicated to connecting the hunting community. Unlike other platforms, we don’t take any commission from bookings. Our focus is on building genuine relationships between hunters and outfitters, ensuring transparent communication and authentic experiences. Whether you’re a hunter or an outfitter, our platform exists to create a space where passion for hunting thrives.

How do I register on BookandHunt.com?

Click Sign Up in the header or menu and choose your role: Hunter (explore and book hunts) or Outfitter (create and manage listings). Fill in the required information and verify your email to activate your account. It’s that simple—you’re ready to start!

How do I book a hunt?

Browse through the listings, find the one that matches your vision, and reach out directly to the outfitter. Once you connect, all details are worked out between you and the outfitter—our role is to make discovering these opportunities easy and accessible.

Are all outfitters verified?

Not all outfitters are verified. Look for the green shield badge on a profile or listing. This indicates that the outfitter’s identity or company details have been checked, giving you added confidence when engaging with them.

How does BookandHunt.com ensure quality?

We review listings before they go live to ensure they meet our standards. Verified outfitters add another layer of trust for hunters using our platform.

Is BookandHunt.com available internationally?

Yes, BookandHunt.com connects hunters and outfitters from around the world, making it easy to find unique hunting experiences no matter where you’re located.

Why should I list my hunts on BookandHunt.com?

Every hunter is searching for their next adventure, and your hunt might be exactly what they’re looking for. BookandHunt.com gives you a space to showcase your offerings, connect with passionate hunters, and grow your visibility—all with 0% commission on bookings. You keep 100% of what you earn.

How do I list my hunts?

It’s simple: create a profile and choose the duration for your listing—start with a 1-week free option, or opt for 2, 6, or 12 months as a paid plan. Once you’ve selected the duration, fill out the details of your hunts, upload clear photos, and submit your listing. It will go through a quick review process, typically approved within 1-2 hours if it meets our guidelines.

How many listings can an outfitter create?

There’s no limit! Outfitters can create as many listings as they need to showcase all their hunts.

How can I contact support?

For any inquiries or assistance, you can contact our support team at [email protected], or use the contact form on our support page. You can also reach us through the live chat (icon in the bottom right corner of the support page). We’re always here to help and will respond promptly to make sure you have a smooth experience on the platform.